We offer a comprehensive and market leading support package which covers both EPOS software and hardware, provided by qualified and competent staff members who understand the product inside out. We do not employ overseas call centres or outsource any of our support work
Utilising the latest remote access
technology, along with our own pro-active support
systems, we are able to quickly and easily diagnose and
fix EPOS support problems. At the first sign of a
problem our systems automatically notify an engineer and
log a new call on our in-house, custom developed support
system.Our maintenance partners are able to respond
quickly, anywhere in the UK and resolve over 90% of EPOS
hardware problems on-site.
Our EPOS help desk provides a single point of contact for any support or maintenance issues.Of course support isn’t just about when things go wrong – it can often be about training and advice concerning operational or training issues. Our support staff all have retail experience (it is a pre-requisite we insist on) and can advise on the best use of the EPOS in your specific environment. Without any pre-booking required, they can remotely access your system and talk you through a new or unfamiliar operation, step by step.