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0870 495 2792
sales@imagesoft.co.uk
Mon. - Fri. 9:00 - 5:00

Our Support

Comprehensive, market leading

support package 

We offer a comprehensive and market leading support package which covers both EPOS software and hardware, provided by qualified and competent staff members who understand the product inside out. We do not employ overseas call centres or outsource any of our support work

marketing

We guarantee to match or beat

any like-for-like quotation (subject to conditions).

What we do

Utilising the latest remote access technology, along with our own pro-active support systems, we are able to quickly and easily diagnose and fix EPOS support problems. At the first sign of a problem our systems automatically notify an engineer and log a new call on our in-house, custom developed support system.Our maintenance partners are able to respond quickly, anywhere in the UK and resolve over 90% of EPOS hardware problems on-site.

Our EPOS help desk provides a single point of contact for any support or maintenance issues.Of course support isn’t just about when things go wrong – it can often be about training and advice concerning operational or training issues. Our support staff all have retail experience (it is a pre-requisite we insist on) and can advise on the best use of the EPOS in your specific environment. Without any pre-booking required, they can remotely access your system and talk you through a new or unfamiliar operation, step by step.