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Remotely Remote Support Software

Remote access, support and monitoring software. Self hosted. No subscription! Ideal for any business or organisation with remote PCs to support & manage.

Unattended
remote access

Quickly connect to remote computers and mobile devices, view the screen and take control. Transfer files and perform quick fixes effortlessly.

Monitor and Protect
Around the Clock

Automatically monitor the computers you're supporting, get notified of error conditions or faults, and effortlessly protect them from millions of viruses.

No subscription or
ongoing charges

Purchase a licence for the edition and number of concurrent sessions you need, for a one-off cost. All licences support an unlimited number of remote computers. Upgrade as your needs grow.

Remote access & support made simple

One-time purchase
No monthly fees or subscription. Purchase your licence outright for the edition and number of concurrent support sessions you need. Add extra sessions to your licence as your needs grow. Each licence supports an unlimited number of remote PCs and devices. Remotely is an ideal alternative to subscription based services that charge hefty monthly or annual fees.
Support customers quickly
Your customers/users simply download and run the lightweight client from a link on your website, giving you instant access to their computer. Provide help within seconds! Remotely provides you with access to the remote desktop (as if you were sat at the PC or had the mobile device in your hand) as well as background access to files and the command prompt.
Quick & easy setup
Setup is quick and easy. Simply install the Remotely server software on your own server (either on-premises or in the cloud) and the Remotely Technician Console on the PCs you'll be working from. You're then ready to start adding remote PCs and supporting your customers/users.

Want to try it out for free with a 30-day evaluation licence? Check out the Download section below.
Unattended access & monitoring
With a few clicks, install the client on the remote PC as a persistent service so that you can connect at any time, without any user interaction required. The server monitors all remote PCs 24/7 and automatically notifies you of any faults and issues.

Recent new features (version 1.32)

Development of Remotely is ongoing, with new features, improvements and updates added all the time. Some of the latest developments include:​
  • Native Android client (access & support mobile devices!)
  • Built-in malware protection / anti-virus engine
  • Technician Console now sports 20 look & feel themes
  • Group monitoring; watch upto 50 screens simultaneously
  • Customer database
  • Support ticketing system
  • Customer billing
Each licence includes 12 months of incremental, subversion updates.

Standard level features

On-demand support
Users can request on-demand support by running the client from your website. Connect to the remote PC within seconds, take control, transfer files and perform common maintenance tasks.
Unattended access
Install the Remotely client as a background service on the remote PC and access it whenever you need to. No user interaction required.
One-click fixes
Perform common maintenance tasks such as disc cleanup, flushing the print queue and rebooting the system with a single menu selection.

Professional level features

Anti-virus protection
Built-in anti-virus and malware protection guards your remote PCs from millions of threats, with sources updated daily.
Port forwarding
Connect applications running on your own PC to network services (such as databases) running on the remote PC. Network traffic on the selected port(s) is automatically forwarded.
Monitor & warn
Automatically monitors all your remote PCs for faults, performance issues, security concerns and malware 24/7. Notifies you of any issues as they arise.
Automation & tasks
Create tasks to run as required, or schedule them to run on any number of remote devices on a preset schedule.
Group monitoring
Monitor up to 50 screens at the same time on the technician display. Ideal for teachers, department heads or headoffice staff.

Business level features

Customer accounts
Assign groups and subgroups of devices to a specific customer account to assist with ticketing and billing.
Billing
Generate invoices for work performed and/or fixed monthly service charges. Keep track of money owed to you.
Ticketing
Raise support tickets as customers report problems and update them as you progress through to resolution.
Direct Debit integration
Integrates with EazyCollect Direct Debit bureau service. Collect payments from customers with automated Direct Debit collections.
Making Tax Digital
Input expenses from your suppliers. Generate VAT returns and file these directly with HMRC via the MTD gateway.

Remote support & access

Start helping remote users within seconds; simply have them follow a link on your website to download and run the lightweight client. Clients are provided for Windows, Mac / Unix and Android.

View the remote PC's screen and transfer files effortlessly. You can also apply one-click fixes for common problems, or (Professional & Business editions) run pre-scripted / automated tasks such as patching or deploying new applications.

Install the client as a persistent service for 24/7 monitoring and future, unattended access.

Available in all editions

Monitors and warnings

Once registered with the Remotely server, systems are automatically monitored around the clock for hardware failures, performance / health issues, network problems and security concerns. No setup or configuration is required.

Remotely can monitor thousands of computers and devices and will only notify you or your team when an issue is detected.

Problems identified include consistently high CPU usage or low memory, SMART drive errors, intermittent network/Internet connectivity, open network ports and detected malware.

Available in Professional edition and above

Automation & tasks

In addition to a built-in collection of one click fixes supplied from the box, Remotely also lets you create custom scripts (batch file, Powershell or VB Script) to run on-demand or on a schedule.

Tasks can be as simple as a few lines of code to perform a quick job, or supplied with supporting files to handle patches or install software.

Available in Professional edition and above

Malware Protection

Managing anti-virus on hundreds or thousands of computers can be a costly and time consuming process in its own right. The Remotely Client for Windows removes this burden and provides its own built-in anti-virus engine which provides both in-memory and on-write protection, notifying you of any threats in realtime. Database updated daily.

In addition, the client can also actively manage the remote PC's firewall to block live command & control IP addresses, so even if a system is compromised, the damage is as limited as possible.

Available in Professional edition and above

Group monitoring

Whether in a classroom or business setting, it can often by useful to view multiple screens simultaneously. Remotely allows you to view up to 50 screens within a single tab of the technician console at the same time, providing you with a clear overview of what everyone is up to. If you need to log in to assist an individual user further then simply double click the coresponding display.

Individual computers can be added and removed from the group monitoring tab with ease.

Available in Professional edition and above

Pricing

Purchase your licence for a one-off outright cost. There are no ongoing fees. Simply select the edition you would like to run and multiply the price by the number of concurrent technician sessions you need. A session is classed as an interactive connection from a technician to a remote computer or device. As an example, a two session licence would allow one technician to connect to two computers/devices at the same time or two technicians to connect to a single computer/device each.

Each edition supports unlimited remote PCs / devices.

    • Standard

    • £295/session

      • Remote access/support
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      • 12 months support & updates†

    • Qty  ORDER NOW

    • Professional

    • £445/session

      • Remote access/support
      • Health monitoring
      • External database support*
      • Enhanced security**
      • Anti-malware protection
      • Automated tasks
      • Group monitoring
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      • 12 months support & updates†

    • Qty  ORDER NOW

    • Business

    • £995/session

      • Remote access/support
      • Health monitoring
      • External database support*
      • Enhanced security**
      • Anti-malware protection
      • Automated tasks
      • Group monitoring
      • Customer database
      • Support ticketing
      • Billing & DD integration
      • VAT (Making Taking Digital)
      • 12 months support & updates†

    • Qty  CALL / EMAIL

*Whilst supplied with a lightweight, embedded database, the Professional & Business editions allow the use of an external MySQL or MariaDB database, for the ultimate in scalability.

**All editions employ AES encrypted connections. Professional and Business editions additionally provide two-factor-authentication (2FA) and/or IP address verification for technicians.

†Incremental subversion updates only. Less frequent, major version updates are excluded.

All prices exclude VAT. For more than 5 sessions, please call for discounted pricing.

Download & installation

Follow the instructions below to install Remotely on your own hardware and activate with a 30-day evaluation licence. Please request the download link from us by emailing sales@imagesoft.co.uk

Server software setup

1. Ensure you have Java 8 or later installed. If you haven't, then we can strongly recommend AdoptOpenJDK as a sensible free option.

2. Create a directory on your server and copy the server application file to it (please request this by email). Be sure that the directory permissions will allow full read and write access.

3. Double click the application file from inside the folder to run it for the first time (you can easily setup a scheduled task to run the application on boot once you go live; that way it will automatically restart if your server reboots).

4. Follow the on-screen instructions to register and activate your server.

5. Ensure you allow the server application through your firewall; the client and technician software will need to be able to connect to the server on TCP ports 2222 and 2224 (or whichever ports you chose during activation).

6. Within a few minutes you'll receive an automated email. This email will contain a download link for the Technician Console application (see below) and a customised client download link. The client download link is configured with your own server ID so that customers, and other users you need to support, just need to click to run and connect to your server.


Technician software setup

1. Ensure you have Java 8 or later installed.

2. Download the Technician Console installer using the link in your server activation email.

3. Follow the wizard through to install the application.

4. Connect to the server by entering the IP address or hostname and the default technician's username and password, as advised in the activation email.


Client download

Once you've got the server and technician apps running, and you're able to log-in to the server from the technician application, you're ready to start adding client PCs! Use the custom link provided on your activation email to deploy the client to your users. You might like to include this on your website to make it easy for customers to connect to you.

Contact us

There are several ways to contact us:

By web: Click the Purechat widget below. If we're not online then leave us a message.
By phone: Call for a chat on 01202 698610
By email: sales@imagesoft.co.uk
By post: 1 Avon Road, Ferndown, Dorset BH22 0EG (visitors by appointment only)